Frequently asked questions

How does the DIY Wall Designer work?

Grafico® has developed the DIY Wall Designer with the assistance of our print partner HP which allows you to design and order your custom wall covering straight from your home or office. We have a large range of images to choose from or you can upload your own image/design. For a full run down on how to use the app please click here.

Is Grafico – Custom Wall Coverings Australian Owned?

YES! – Grafico® is proudly 100% Australian owned and operated. Grafico has been operating for over 10 years with extensive experience in the design, print and signage industries. For more information about Grafico® please click on ‘About Us‘.

What is your delivery time?

Grafico® prides itself on its fast turn around of it’s products to their clients. We always aim to have your wallpaper produced and sent within 3-5 business days. Should you have an urgent deadline please do not hesitate to contact our team to see if we can be of service! Email info@grafico.com.au or call us on 1300 4 GRAFICO (1300 447 234).

How much does it cost?

We are proud to offer a discounted rate of only $65.00 per m2 inc. GST for orders placed via the DIY Wall Designer. Our postage costs are competitive and are worked out at the checkout phase of your order.

Please note that additional costs apply for images purchased from ‘Fotolia’ or ‘Pattern Designs’.

What material is the wallpaper made of?

Unlike some other products on the market, Grafico® use high quality films sourced from American and European manufacturers. The self-adhesive vinyl films are specifically designed for wall murals. Our smooth removable wallpaper film is suitable for both domestic and commercial applications and is also self-extinguishing with Class 1 or A rating (ASTM E84).

The most popular ‘smooth removable’ film has a matte look much like the look of a low-sheen painted wall.

For a product data spec sheet please contact our team on info@grafico.com.au or 1300 4 GRAFICO (1300 447 234).

What inks are used and do they smell?

All of our wallpaper films are printed using the latest in safe ink technology. Our digital printers use the latest in HP latex ink technology ensuring our wallpaper inks are odourless and non-toxic ensuring the safety for your family and the environment.

For a product data spec sheet on HP Latex Inks please contact our team on info@grafico.com.au or 1300 4 GRAFICO (1300 447 234).

How do I install my wallpaper?

Each order comes with an easy to read DIY instruction sheet which is also available for download on our website. If you’re still unsure about installation, we offer an installation service in most areas of Australia. For more information or a quotation on installation please contact our helpful team on info@grafico.com.au or 1300 4 GRAFICO (1300 447 234).

Do you offer an installation service?

YES! We offer an installation service in most areas of Australia. For more information or a quotation on installation please contact our helpful team on info@grafico.com.au or 1300 4 GRAFICO (1300 447 234).

Will my wallpaper stick to all surfaces?

Our self-adhesive film adheres to most smooth wall surfaces (eg. painted plaster walls). We do not recommend applying the film to porous/textured surfaces such as brick or rendered walls etc.

If you are unsure about whether our wallpaper will adhere to your wall you can order a sample to complete a ‘stick test’ on your wall or substrate.

Please note: Most ‘Teflon’ coated painted walls are not suitable for application of our wallpaper film.

What if the wallpaper doesn’t stick to my wall?

If the wallpaper does not feel like it is sticking to the wall or the sample edges peel off the wall overnight, we suggest undercoating the wall in Viponds Self-Adhesive Prep Coat. Further info about this undercoat is available at www.viponds.com.au or you can contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au.

Can I install my wallpaper in a wet area (e.g bathroom or outdoors)?

We don’t recommend the wallpaper film be used in constant wet areas of outdoors. However, we do have many alternative products for wet areas and outdoors that may be suitable for your project.

For more information please contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au

Is the wallpaper reusable?

Whilst the wallpaper is removable, we don’t recommend re-using the film once removed from the wall.

What size do the prints come in?

Maximum width for each drop is 1200mm however drops are usually supplied in 600-700mm widths with a 10mm overlap for ease of installation. We do not recommend wider drops without the aid of a professional installer. Should you wish to have drops in larger widths please mention this when placing your order online or contact our helpful team on info@grafico.com.au or 1300 4 GRAFICO (1300 447 234).

How do I know if my own image is high enough resolution?

When selecting an image on our DIY Wall Designer, if you see a yellow triangle with “!” in the corner, this alerts you that the image may be pixelated at some viewing distances. The app automatically sets viewing distance at 150cm however this can be changed in the settings tab once the app is launched. Remember most walls are not viewed at close range, so read the instructions that the app notes and if you think the image will not be suitable please choose an alternative image.

If you’re still unsure you can contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au

Can you create a custom design?

YES! Grafico® has a full design team in-house to take care of any custom design briefs. We can design anything from a photo collage to intricate corporate designs. Additional charges for artwork set up apply.

For more information please contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au.

The image I chose doesn’t fit when using the DIY Wall Designer

As all wall sizes and images differ there is only so much scaling you can do to make an image fit. For example, trying to fit a portrait image in to a landscape wall can often crop details from the image.

Should you require the image to be ‘Photoshopped’ to suit the area please contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au

Please Note: Additional artwork charges may apply.

I don’t want to use the DIY Wall Designer – is there another way?

If you would like to arrange a measure up and/or quotation with our team we are available to arrange this for you.

For more information please contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au

Please Note: Additional charges apply for orders not processed through the DIY Wall Designer App.

How much is postage?

Postage is $25 per order, Australia-wide.

Do you ship overseas?

Yes we can ship orders overseas. Postage costs do vary and can be calculated at the checkout phase of your order. Please note: Grafico® are not responsible for any Custom, import and brokerage fees which may be charged in some countries. Payment of these fees remain the responsibility of the customer.

What guarantees or refund policies do you offer?

Grafico® offers a 3 year guarantee against fading and adhesion issues caused by a fault in the product or printing method. For a full run down of our T&C’s please click here.

Please note: Although in most cases the wallpaper film is removable, Grafico® does not guarantee removability with zero damage to the wall from the following substrates:

– Surfaces with poor paint-to-substrate adhesion

– Wallboard

– Existing graphics that must remain intact; damage to existing graphic when film is removed

– Aged paint or metal that may have surface oxidation or chalking

– Outdoor, horizontal surfaces

Grafico® does not warrant damage to the interior wall surface caused by removing film even if a removable adhesive was used. Removing a graphic can cause damage to the wall. Due to the variety of wall surfaces Grafico® cannot guarantee damage free removal.

Who do I talk to directly about my order?

Please contact our helpful team on 1300 4 GRAFICO (1300 447 234) or info@grafico.com.au. We will endeavour to reply to all emails within 24hrs.